Indifi Capital Private Limited (Formerly Riviera Investors Private Limited)
Indifi Capital Private Limited is a Systemically important and Non-public deposit taking NBFC
registered with Reserve Bank of India vide Certificate of Registration No. B-14.03389
Policies and Documents
Company Information
Indifi Capital Private Limited (Formerly Riviera Investors Private Limited)
Registered office address:
Ground Floor Sewa Tower, Plot-19, Sector-18,
Phase-4, Udyog Vihar, Gurugram-122015
CIN: U65923HR1980PTC069400
Fair Practice Code
View Fair Practice CodeVigil Mechanism Policy
DownloadInterest Rate Policy
DownloadCorporate Governance Policy
DownloadNomination and Remuneration Policy
DownloadPolicy on Related Party Transactions
DownloadPolicy on Fit and Proper Criteria for Directors
DownloadCo-Lending Policy
DownloadPolicy on appointment of Statutory Auditors
DownloadSMA and NPA Classification
DownloadGradation of Risk
DownloadProcedure for return of original movable immovable property documents to legal heirs
DownloadDisplay of information regarding borrower and secured assets possessed under the SARFAESI Act, 2002
DownloadCSR Policy
DownloadNACH Mandate – User Guide & FAQs
DownloadLSP and DLA Details
LSP/ DLA Details
Name - Indifi Technologies Private Limited
Activities - include sourcing, credit modeling, documentation assistance, servicing, recovery, customer service and monitoring (Download Mobile App now)
Officer-in-Charge
The Grievance Redressal Officer
Indifi Technologies Private Limited
Address: Ground Floor
Sewa Tower, Plot-19, Sector-18,
Phase-4, Udyog Vihar, Gurugram-122015
Email id: grievances@indifi.com
Phone: +91 8448895332
To the attention of: Naresh Kumar
Officer-in-Charge
The Grievance Redressal Officer/ Nodal Officer
One 97 Communications Ltd
Address: One Skymark, Floor No. 6th to 22nd, Tower-D,Plot No. H-10B, Sector-98, Noida-201304
Email id: grievance_redressal_lending@paytm.com
Phone: 01205083345
To the attention of: Aditya Ranade
Grievance Redressal
Details of Indifi Capital Grievance Redressal Officer:
Customers are requested to first raise their queries/ concerns through the service channels mentioned below. In case of delayed or unsatisfactory response from the respective channel, such complaint may be escalated to the Grievance Redressal Officer of the Company at following details:
Customer Care No: +91 9696555444
Officer-in-Charge
The Grievance Redressal Officer/ Nodal Officer
Indifi Capital Private Limited (Formerly Riviera Investors Private Limited)
Email id: grievances@indificapital.com
Phone: +91 8882704303
To the attention of: Priyanka Singh
Escalation to RBI
Escalation to RBI
If any complaint lodged by the borrower is not resolved by the RE within the stipulated period (currently 30 days), he/she can contact RBI on Sachet Portal https://sachet.rbi.org.in or the Grievance Redressa Officer of RBI at following details:
Officer-in-Charge
Reserve Bank of India (RBI)
Department of Non Banking Supervision
6, Sansad Marg
New Delhi-110001, India.
CMS portal https://cms.rbi.org.in