Indifi Capital Private Limited (Formerly Riviera Investors Private Limited)

Indifi Capital Private Limited is a Systemically important and Non-public deposit taking NBFC
registered with Reserve Bank of India vide Certificate of Registration No. B-14.03389

Company Information

Indifi Capital Private Limited (Formerly Riviera Investors Private Limited)

Registered office address:
Ground Floor Sewa Tower, Plot-19, Sector-18, Phase-4, Udyog Vihar, Gurugram-122015

CIN: U65923HR1980PTC069400

Fair Practice Code

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Vigil Mechanism Policy

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Interest Rate Policy

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Corporate Governance Policy

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Nomination and Remuneration Policy

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Policy on Related Party Transactions

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Policy on Fit and Proper Criteria for Directors

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Co-Lending Policy

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SMA and NPA Classification

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Gradation of Risk

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Procedure for return of original movable immovable property documents to legal heirs

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Display of information regarding borrower and secured assets possessed under the SARFAESI Act, 2002

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CSR Policy

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LSP/ DLA Details

Name - Indifi Technologies Private Limited

Activities - include sourcing, credit modeling, documentation assistance, servicing, recovery, customer service and monitoring (Download Mobile App now)

Indifi Privacy Policy

Officer-in-Charge

The Grievance Redressal Officer

Indifi Technologies Private Limited

Address: Ground Floor
Sewa Tower, Plot-19, Sector-18,
Phase-4, Udyog Vihar, Gurugram-122015

Email id: grievances@indifi.com

Phone: +91 8448895332

To the attention of: Priyanka Singh

Name - Google India Digital Services Pvt. Ltd.

Activities - Provides marketing & technical infra to enable merchants to apply/ avail credit on GPay for business app

GPay Privacy Policy

Officer-in-Charge

The Grievance Redressal Officer/ Nodal Officer

Google India Digital Services Pvt. Ltd.

Address: Level 7, FIFC Building, Plot No. C-54 and 55, G Block BKC, Bandra East, Mumbai,
Maharashtra 400098

Email id: nodal-grievance-lending@google.com

Phone: 1800 419 0157

To the attention of: Sascha Baljeet Gill

Name - One97 communications Limited

Activities - Digital Lending

Paytm Privacy Policy Link

Officer-in-Charge

The Grievance Redressal Officer/ Nodal Officer

One 97 Communications Ltd

Address: One Skymark, Floor No. 6th to 22nd, Tower-D,Plot No. H-10B, Sector-98, Noida-201304

Email id: grievance_redressal_lending@paytm.com

Phone: 01205083345

To the attention of: Aditya Ranade

Details of Indifi Capital Grievance Redressal Officer:

Customers are requested to first raise their queries/ concerns through the service channels mentioned below. In case of delayed or unsatisfactory response from the respective channel, such complaint may be escalated to the Grievance Redressal Officer of the Company at following details:

Officer-in-Charge

The Grievance Redressal Officer/ Nodal Officer

Indifi Capital Private Limited (Formerly Riviera Investors Private Limited)

Email id: grievances@indificapital.com

Phone: +91 8882704303

To the attention of: Priyanka Singh

Grievance Redressal Policy

Escalation to RBI

If any complaint lodged by the borrower is not resolved by the RE within the stipulated period (currently 30 days), he/she can contact RBI on Sachet Portal https://sachet.rbi.org.in or the Grievance Redressa Officer of RBI at following details:

Officer-in-Charge

Reserve Bank of India (RBI)

Department of Non Banking Supervision

6, Sansad Marg

New Delhi-110001, India.

CMS portal https://cms.rbi.org.in